1. Order Processing  
All orders will be processed within 1-3 business days (Monday to Friday, excluding federal holidays). During promotional periods or peak seasons, processing times may be slightly extended. We will notify you via email if there are any updates.  

2. Shipping Timeframe
- Shipping from US Warehouse: We offer free shipping with a delivery time of 4-5 business days. After meticulous packaging, your items will be delivered to your designated address within the US via our trusted logistics partners(Usually by USPS). You can check the estimated delivery date on the order confirmation page. Actual delivery time may be slightly delayed due to unforeseen circumstances (such as weather or customs inspections etc), but we will do our utmost to ensure your items arrive on time.
- Shipping from Chinese Warehouse: When orders are shipped from our Chinese warehouse, the delivery time is uaually 10-15 working days. Free shipping as well.

Actual delivery times may vary depending on the carrier, weather conditions, or other unforeseen circumstances. Please refer to your tracking information for updates.  

3. Order Tracking
- Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.  
- If you do not receive the email or need assistance, please contact our customer service team at: info@klakenknives.net  

4. Exceptions
- Holidays or extreme weather conditions may cause shipping delays. Please plan your purchases accordingly.  
- If a package is returned due to an incorrect address or the recipient’s inability to receive it, additional shipping fees will apply for reshipment.  

Thank you for shopping with KLAKEN Knives.
We stand behind the quality of our products and want you to be completely satisfied with your purchase.

1. Return Eligibility

-Returns are accepted within 30 days of delivery.

-The item must be unused, undamaged, and returned in its original packaging.

-Proof of purchase (order number or receipt) is required.

-Customized or engraved knives cannot be returned unless defective.

2. Refund Process

-Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

-Approved refunds will be issued to your original payment method within 5–10 business days.

-Shipping fees are non-refundable unless the return is due to our mistake (e.g., wrong or defective item).

3. Exchanges

-If you receive a defective or incorrect product, please contact us within 7 days of receipt.
-We’ll arrange an exchange or replacement at no additional cost.

4. How to Start a Return

Please contact our customer service team at info@klakenknives.net with the following information:

-Order number

-Photos of the item (if defective or damaged)

-Brief description of the issue

-Our team will guide you through the return or exchange process.

Welcome to KLAKEN Knives.
By accessing or using our website (www.klakenknives.net) and purchasing our products, you agree to the following terms and conditions.
Please read them carefully before using our services.

1. General Conditions

-This website is operated by KLAKEN Knives.

-By using our site, you represent that you are at least the age of majority in your country or region.

-We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

-We make every effort to display our products as accurately as possible.

-However, slight variations in color, finish, or material may occur due to differences in screen settings or natural materials.

-All products are intended for lawful use only. The buyer is responsible for complying with local knife laws.

3. Orders and Payments

-Prices are listed in USD unless otherwise stated.

-We reserve the right to change prices or discontinue products at any time without prior notice.

-Orders are subject to acceptance and product availability.

-Payments must be completed before orders are shipped.

4. Shipping and Delivery

-Shipping times may vary depending on your location and customs clearance.

-We are not responsible for delays caused by carriers, customs, or other external factors.

-For more details, please refer to our Shipping Policy page.

5. Returns and Refunds

Please refer to our Refund & Return Policy for detailed information on returns, exchanges, and refunds.

6. Intellectual Property

-All content on this website — including text, images, designs, and logos — is the property of KLAKEN Knives and protected by copyright law.

-Unauthorized use or reproduction of any materials is strictly prohibited.

7. Limitation of Liability

-KLAKEN Knives shall not be liable for any injury, loss, or damage resulting from improper or unlawful use of our products.

-We make no guarantees that the website will be uninterrupted, error-free, or secure at all times.

8. Changes to the Terms

We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon posting on this page.
Your continued use of our website constitutes acceptance of the revised terms.

9. Contact Us

For any questions regarding these Terms, please contact us at:
info@klakenknives.net

At KLAKEN Knives, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website (www.klakenknives.net).

1. Information We Collect

We collect personal information that you provide to us when you:

-Place an order on our website

-Subscribe to our newsletter

-Contact our customer service team

-Participate in promotions or surveys

This may include:

-Name

-Shipping and billing address

-Email address

-Phone number

-Payment information (processed securely by third-party providers)

-Device and browser information

 

2. How We Use Your Information

We use your personal information to:

-Process and fulfill your orders

-Provide shipping and delivery updates

-Communicate with you about your purchase or account

-Improve our products, services, and website experience

-Send promotional emails or offers (only if you opt in)

-Prevent fraud and ensure transaction security

 

3. Sharing Your Information

We do not sell or rent your personal data. We may share necessary information with:

-Service providers (e.g., payment processors, logistics partners)

-Analytics and advertising partners (to improve our marketing performance)

Legal authorities, when required by law

All partners are required to protect your data in compliance with applicable privacy laws.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

-Remember your preferences

-Analyze website traffic and usage

-Personalize your shopping experience

You may disable cookies in your browser settings, but some features of our site may not function properly.

 

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

 

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no internet transmission is 100% secure.

 

7. Your Rights

Depending on your location, you may have rights to:

-Access and correct your personal data

-Request deletion of your information

-Opt out of marketing communications

To exercise these rights, contact us at info@klakenknives.net.

 

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

 

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

KLAKEN Knives
Email: info@klakenknives.net
Website: www.klakenknives.net